Open Job Closure Policy – Client Inactivity

Purpose

To ensure accurate project management, timely billing, and efficient utilization of company resources, jobs that remain inactive due to a lack of client communication will be closed after an extended period of inactivity. This policy also supports timely Workday month-end reconciliation by ensuring completed work is billed and inactive jobs are not left open indefinitely.

Policy

A job will be considered inactive when there has been no response from the client to Account Manager communications for a period of eight (8) consecutive weeks.

When a job reaches eight weeks of client inactivity, the following actions will be taken:

1. The Account Manager will send a final notification to the client advising that:
   • The job is being closed due to inactivity.
   • All work completed to date will be billed using the Worktags or billing information previously provided by the client.
   • Any future work requests related to the project will require a new job number.
2. If the client resumes the project after the job has been closed, a new job number will be created to accurately track production, billing, project history, and associated Worktag